customer service

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31 01, 2019

A Customer-Focused Culture Begins with Employees

By |January 31st, 2019|blog, Business, news|Comments Off on A Customer-Focused Culture Begins with Employees

Guest Post: Shep Hyken is a customer service expert, New York Times bestselling author and award-winning keynote speaker. He is the creator of The Customer Focus customer service training program. Follow Shep on Twitter @Hyken.

There are many great companies that are considered “rock stars” in customer […]

4 10, 2018

Amazon Isn’t Killing Your Business, You Are

By |October 4th, 2018|blog, Business, news|Comments Off on Amazon Isn’t Killing Your Business, You Are

PatternPictures / Pixabay

A few days ago, I went to the store to pick up a few items after work, which was the peak time in retail. When I went to pay, I looked at two registers with cashiers and very long lines. I then chose […]