It happens. You’re not going to make 100 percent of the people happy 100 percent of the time. In my business, when we’re faced with a challenging customer, we call it an “opportunity.” That’s literal by the way. I've been in business for decades and in sales since I was a kid, and one of [...]
rawpixel / Pixabay If you’re ever going to make a presentation to Jeff Bezos at Amazon, here’s a tip––don’t make a PowerPoint presentation. As noted in an article in Observer about Bezos’ approach, “In one episode of The Office, Dwight says of Ryan’s flashy PowerPoint slides, “PowerPoints are the peacocks of the business world: all show, [...]
geralt / Pixabay As much as you hope crisis doesn't happen to your business, it's something that can happen, and you should be prepared. You never know how or why something occurs and simply having a crisis management plan that you can immediately set into motion will go a long way to easing [...]
geralt / Pixabay Somewhere along the way in my career, I picked up a good nugget of advice, and it was to focus as a leader on those tasks which were unique to me and delegate the rest. One of the toughest things about being a leader and manager is mastering that ability. [...]
lukasbieri / Pixabay In the digital age, a great tool you can do to help drive sales is to use webinars. Almost any product or service can benefit from providing value-add to prospective customers. I've personally attended webinars, and some have been, candidly, awful because the speaker was not prepared or it felt [...]
Olichel / Pixabay If you work or are associated with the nonprofit sector, then you know the vast majority of organizations in the U.S. are small. They operate with limited resources and a small financial margin. A challenge for many of these groups is marketing. We all know that advertising and marketing are [...]
JanBaby / Pixabay A couple of weeks ago, one of my companies acquired a significant competitor in California, Cash4shooz, for an undisclosed sum. A member of my team asked me as we began to speak about the rebranding if we were going to continue to include the founder of the business, Cindy Bakay, [...]
blickpixel / Pixabay I love technology, and we're fortunate to be living at a time when most of us are experiencing the great evolution of technology. For instance, we have cars that are out on our streets driving themselves. We have incredible advances in medicine and have eradicated diseases. And, as the U.S. [...]
FotografieLink / Pixabay As a manager, I'm always on the look-out for the performance of my team and also the opportunity to add someone new that might take our companies and brands to a higher level. I happen to be one of those executives that [...]
6689062 / Pixabay We live in a world of immense technical innovation and data is something many of us are immersed in, and there are times when there seems to be too much of it. Other times, we're seeing a lot of information, but it's not being presented in a way that is [...]
